Legal
Privacy Policy
How we handle personal data across your account, transactions and support history.
Data we collect
Account details you provide (email address, name, country, phone number), subscription and transaction records generated by your use of the service, support messages, and technical records such as the time of administrative actions affecting your account.
Why we hold it
To operate your account and subscription, to calculate and post mining distributions, to process deposits and withdrawals, to meet legal, accounting and anti-financial-crime obligations, and to provide support.
Internal access
Internal access is separated by role. Support staff can see account and ticket information but cannot alter balances. Finance staff review money movements. Compliance staff handle verification, flags and restrictions. A read-only auditor role exists for review without any ability to change records.
Audit records
Administrative actions affecting your account are written to an append-only audit log with the acting operator, the action, the before and after state and the stated reason. These records are retained for compliance purposes and are not editable.
Third parties
We use service providers for payment processing, wallet and blockchain infrastructure, and mining output reporting. Where a provider is not connected, the related feature is disabled rather than approximated. We do not sell personal data.
Retention
Financial and compliance records are retained for the period required by applicable law after your account closes. Support conversations are retained for service quality and dispute handling.
Your rights
Subject to applicable law you may request access to your personal data, correction of inaccurate data, and deletion where we have no legal basis or obligation to retain it. Ledger and audit records that evidence financial transactions generally cannot be deleted.
Security
Access to customer data is controlled by role-based rules enforced in our database, not only in the interface. We never ask for your wallet seed phrase or private keys, and we will never request your password.
To exercise any of these rights, raise a support ticket from your dashboard so the request is recorded against your account.